A major medical insurance company needed to deliver customized websites to its customers detailing options specific to their client.
COMPANYMajor medical insurance provider delivering healthcare plans for businesses and individuals.
NEEDMajor medical insurance company needed to improve the efficiency of delivering plan information to it’s customers. Representatives needed the ability to deliver customized kits to customers detailing their specific options.
SOLUTIONValtira built a configuration tool used by insurance agents to create customer-specific medical plan packets (PDF output) and a corresponding customer website built for each specific customer. The tool has a complex set of regulatory dependencies and allows the user to add customized documents and standard plan info. The website generated by the system provides access to the entire range of services and plans available. The average time needed to create the printed packet and website has been reduced from hours to minutes and represents a significant savings in time and money and a measurable improvement in customer service.
PROJECT HIGHLIGHTS• Responsive design that simplifies complex plan process
• Personalized customer website specific to plan
• Dynamic PDF generation
• Automatic language translation via backend services
• Embedded Google Analytics reports for each microsite via the Google Analytics Embed API