Anatomy of an Outage

Anatomy of an Outage

A Quick Fix Turned Long-Term Solution In 2017, an organization we know well decided to expand their website’s reach globally. Business pressures were pretty strong at the time, so they outsourced the front-end development to a well-known, but low-cost off-shore...
Are you a Changemaker?

Are you a Changemaker?

What is a changemaker? The changemaker is a stakeholder within a company who looks at the processes and customer experience they are delivering and imagines a different way it could be done. Changemakers have the subject matter expertise that can expose the...